Proportion of missed appointments overall and in the different types of consultations by study arm status
| Type of appointment | Total | Intervention group (SMS) | Control group | p Value | |||||
|---|---|---|---|---|---|---|---|---|---|
| n | % | n | % | 95% CI | n | % | 95% CI | ||
| All appointments in the clinic | 991 | 100 | 462 | 16.4 | 13.1 to 19.8 | 529 | 20.0 | 16.6 to 23.4 | 0.146 |
| Primary care | 616 | 62.0 | 295 | 19.0 | 14.5 to 23.5 | 321 | 20.6 | 16.1 to 25.0 | 0.624 |
| Gynaecology | 203 | 20.4 | 93 | 12.9 | 6.0 to 19.8 | 110 | 20.9 | 13.2 to 28.6 | 0.132 |
| Mental health | 165 | 16.6 | 72 | 9.7 | 2.7 to 16.7 | 93 | 16.1 | 8.5 to 23.7 | 0.230 |
The addition of percentages is <100% because the information on the type of appointment is missing in seven cases.
SMS, short message service.