Table 2

Expressed preferences of the 23 mothers for an immunisation location

Issues against health centres—emotional
Upset children1
No personal contact/conveyor belt2
No time for questions/explanation4
“Rough” handling3
Wouldn't listen1
Different doctors each time3
“Cold” unkind environment1
Feel judged if non-complier1
Not sensitive2
Issues against health centres—practical
Set times in HC a barrier2
Queues/busy5
Rushed process3
Can't breast feed1
Issues in favour of health centres—emotional
Continuity of care2
Other children during vaccine visits2
Friendly2
Specialists in vaccination2
No coldness1
Gave something to baby in aftermath to prevent crying1
Issues in favour of health centres—practical
Central record keeping1
Nationally funded resource1
Not bad for a free service3
Loose time arrangement (2–4 pm)1
Issues against the GP—emotional
Not a vaccine specialist2
Contagion2
Issues against the GP—practical
Too busy doing other medical things1
Delays1
Vaccines not as fresh (hence safe?)1
Appointment1
Issues in favour of the GP—emotional
Great with kids1
Know him—more comfortable (emotional)3
Gentle2
Personal2
Empathy/understanding2
Good relationship/trust3
GP explains/checks worries3
Brilliant doctor1
Nurse available1
He knows you +/− baby3
Lets you compose yourself afterwards2
More caring1
Talks to baby1
More interested1
Issues in favour of the GP—practical
Wide hours of availability1
Immunisations while attending for other reasons1
“Natural” site—does all else1
Available by phone1
Short wait1
No appointment needed1
Less crowded1
More time1