Patient satisfaction : clinic location and facilities
| Outreach % (n) | Outpatient % (n) | |
| Advocacy interpretation facilities2-151 | ||
| Excellent/very good | 86 (19) | 75 (21) |
| Good/fair | 9 (2) | 18 (5) |
| Poor | 5 (1) | 7 (2) |
| Convenience of location | ||
| Excellent/very good | 81 (568) | 36 (229)**** * |
| Good/fair | 18 (125) | 56 (354) |
| Poor | 1 (6) | 8 (52) |
| Ease of making/changing appointment | ||
| Excellent/very good | 72 (143) | 58 (147)2-160 |
| Good/fair | 26 (52) | 37 (94) |
| Poor | 2 (5) | 5 (14) |
| Phoning clinic | ||
| Excellent/very good | 69 (197) | 49 (137)**** |
| Good/fair | 28 (82) | 46 (130) |
| Poor | 3 (8) | 5 (13) |
| Convenience of appointment day/time | ||
| Excellent/very good | 67 (466) | 48 (300)**** * |
| Good/fair | 31 (213) | 49 (310) |
| Poor | 2 (11) | 3 (18) |
| Waiting area | ||
| Excellent/very good | 64 (443) | 40 (255)**** * |
| Good/fair | 34 (236) | 53 (339) |
| Poor | 2 (16) | 7 (45) |
| Patient satisfaction : staff attitudes and waiting times | ||
| Personal manner of specialist | ||
| Excellent/very good | 75 (517) | 67 (425)2-160 |
| Good/fair | 21 (145) | 29 (186) |
| Poor | 4 (30) | 4 (25) |
| Personal manner of reception staff | ||
| Excellent/very good | 73 (506) | 63 (405)**** |
| Good/fair | 26 (184) | 36 (228) |
| Poor | 1 (7) | 1 (6) |
| The clinic visit overall | ||
| Excellent/very good | 73 (501) | 55 (342)**** * |
| Good/fair | 26 (177) | 42 (258) |
| Poor | 1 (6) | 3 (18) |
| Thoroughness, carefulness and competence of specialist | ||
| Excellent/very good | 71 (496) | 62 (393)*** |
| Good/fair | 27 (184) | 34 (215) |
| Poor | 2 (14) | 4 (26) |
| Attention of specialist to what patient said | ||
| Excellent/very good | 67 (464) | 56 (354)**** |
| Good/fair | 30 (204) | 40 (253) |
| Poor | 3 (24) | 4 (30) |
| Length of wait at clinic | ||
| Excellent/very good | 66 (452) | 40 (256)**** * |
| Good/fair | 29 (199) | 48 (303) |
| Poor | 5 (38) | 12 (75) |
| Explanation of treatment | ||
| Excellent/very good | 63 (430) | 52 (327)**** * |
| Good/fair | 33 (225) | 41 (259) |
| Poor | 4 (27) | 6 (42) |
| Wait for appointment | ||
| Excellent/very good | 60 (416) | 47 (295)**** |
| Good/fair | 34 (237) | 43 (278) |
| Poor | 6 (39) | 10 (61) |
| Time spent with specialist | ||
| Excellent/very good | 60 (412) | 41 (263)**** * |
| Good/fair | 37 (258) | 53 (335) |
| Poor | 34 (21) | 6 (39) |
| Number of respondents2-152 | 200–699 | 255–639 |
↵2-160 p<0.01, ***p<0.001, ****p<0.0001, **** *p<0.00001.
↵2-151 Advocacy base number: 22 outreach and 28 outpatients (as not all patients needed access to these and they were not required).
↵2-152 Base numbers drop to 200–255 just for all other items that did not apply to all respondents (this was for phoning the clinic and changing appointment, did not apply to respondents who had not attempted to do this).