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Effectiveness of live telephone support in improving haemophilia clinic attendance
  1. Alex Weatherston,
  2. Deborah Gue
  1. Hemophilia Program, Adult Division, Providence Health Care, Vancouver, British Columbia, Canada
  1. Correspondence to Deborah Sutherland Gue, Hemophilia Program, Adult Division, Providence Health Care, St Paul's Hospital, 1081 Burrard Street, Comox Building, Vancouver, British Columbia, Canada V6Z 1Y6; dgue{at}

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We read with interest the paper by Narring et al demonstrating that text message reminders failed to reduce non-attendance at a hospital youth clinic.1

Reducing clinic no-shows is becoming a major focus of research because of the potential for waste reduction.2 A systematic review recently compared the use of text message reminders, automated recordings, live phone calls and mail in 29 interventional studies.2 The authors concluded that automated reminders such as text messages were less effective than live phone calls.2

We recently conducted a retrospective analysis of patient attendance at our …

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  • Contributors AW and DSG conceived, designed and interpreted the data analysis, revised the article critically for intellectual content, and gave final approval of the version published.

  • Competing interests None.

  • Provenance and peer review Commissioned; internally peer reviewed.

  • Data sharing statement Additional unpublished data on appointment type are available to researchers interested in this area.

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