Characteristics of patients and their calls (n=409 611)
| NHSDW call variable | n | % |
| Call type | ||
| For advice | 281 223 | 68.7 |
| For information only | 128 388 | 31.3 |
| Day on which call occurred | ||
| Sunday | 66 297 | 16.2 |
| Monday | 61 502 | 15.0 |
| Tuesday | 56 341 | 13.8 |
| Wednesday | 55 863 | 13.6 |
| Thursday | 55 488 | 13.5 |
| Friday | 52 836 | 12.9 |
| Saturday | 61 284 | 15.0 |
| Relationship of caller to patient | ||
| Self | 237 356 | 58.0 |
| Surrogate | 172 064 | 42.0 |
| Not recorded | 191 | <0.1 |
| Gender | ||
| Male | 155 279 | 38.0 |
| Female | 253 843 | 62.0 |
| Not recorded | 489 | 0.12 |
| Ethnicity | ||
| White background | 3929 | 1.0 |
| Any other background | 180 308 | 44.0 |
| Not recorded (mainly before July 2003) | 225 374 | 55.0 |
| Symptom (from ICPC-2) | ||
| Digestive | 67 190 | 16.4 |
| General and unspecified | 32 262 | 7.9 |
| Skin | 30 304 | 7.4 |
| Musculoskeletal | 27 982 | 6.8 |
| Respiratory | 27 325 | 6.7 |
| Neurological | 21 260 | 5.2 |
| Female genital | 6929 | 1.7 |
| Eye | 6390 | 1.6 |
| Ear | 6410 | 1.6 |
| Psychological | 6106 | 1.5 |
| Urological | 5964 | 1.5 |
| Pregnancy and childbearing | 4266 | 1.0 |
| Cardiovascular | 2620 | 0.6 |
| Male genital | 2387 | 0.6 |
| Not recorded (mainly information calls) | 162 216 | 39.6 |
| Advice given | ||
| (1) 999 or ambulance | 12 791 | 3.1 |
| (2) ED or other hospital | 29 865 | 7.3 |
| (3) Emergency GP or dentist | 89 902 | 21.9 |
| (4) Other GP or dentist | 82 149 | 20.1 |
| (5) Other | 27 131 | 6.6 |
| (6) Self-care | 154 584 | 37.7 |
| (7) Not assessed | 13 189 | 3.2 |
| Deprivation (from WIMD) | ||
| Least deprived fifth | 83 071 | 20.3 |
| Second least deprived fifth | 64 652 | 15.8 |
| Third least deprived fifth | 74 167 | 18.1 |
| Fourth least deprived fifth | 85 024 | 20.8 |
| Most deprived | 102 697 | 25.1 |
ED, emergency department; GP, general practitioner, ICPC-2, International Classification of Primary Care-2; NHSDW, National Health Service Direct Wales; WIMD, Welsh Index of Multiple Deprivation.