Discrete problem types reported in the survey, and percentage/number of respondents reporting one or more problem of each type
| Problem type | Example | % | Number |
|---|---|---|---|
| Consumer | Faulty goods/services (for example, building work) | 13.3 | 748 |
| Neighbours | Anti-social behaviour | 8.4 | 471 |
| Money/debt | Mis-selling of financial products, disputed bills | 8.3 | 465 |
| Employment | Termination/terms of employment | 6.1 | 344 |
| Personal injury | Road accidents, workplace accidents | 3.9 | 217 |
| Housing (renting) | Repairs to property/unfit housing, lease terms | 3.8 | 215 |
| Housing (owning) | Boundaries/rights of way, planning permission | 2.4 | 135 |
| Welfare benefits | Entitlement to/quantification of benefits | 2.3 | 127 |
| Relationship breakdown | Residence/care of children, division of assets | 2.2 | 124 |
| Divorce | – | 2.2 | 122 |
| Children | School exclusion, choice of school | 1.9 | 108 |
| Medical negligence | Negligent medical or dental treatment | 1.6 | 92 |
| Domestic violence | Violence against respondent/children | 1.6 | 88 |
| Discrimination | Disability discrimination, race discrimination | 1.4 | 80 |
| Unfair police treatment | Assault/unreasonable detention by police | 0.7 | 38 |
| Housing (homelessness) | Experience/threat of homelessness | 0.6 | 36 |
| Mental health | Conditions of/care after hospital discharge | 0.5 | 26 |
| Immigration | Obtaining authority to remain in the UK | 0.3 | 18 |