Introduction Satisfaction with healthcare is an important indicator of effective healthcare delivery. It could contribute to both policy and practice.
Methods This was a nationwide cross sectional study. A random sample of individuals aged between 18 and 65 were entered into study. Respondents were asked to rate their overall satisfaction with healthcare on a 5-point scale. The record of demographic and socioeconomic data included age, gender, education, marital status, employment, income, and chronic diseases. Logistic regression analysis was used to estimate ORs for factors contributing to satisfaction with healthcare.
Results In all 27 883 individuals were studied. The mean age of respondents was 32.7 (SD=11.8) years. In all 20.7% of the respondents were satisfied or very satisfied with healthcare delivery while 36.2% of people indicated little or no satisfaction with healthcare. The results obtained from regression analysis indicated that income (a proxy measure of access to healthcare) and information was the most significant contributing factor to people's dissatisfaction [OR for lower income=2.17, p<0.0001; OR for people with poor health information = 2.01, p<0.001].
Conclusion The study findings suggest that improving access to information and healthcare could lead to people's satisfaction with healthcare.
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