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Journal of Epidemiology and Community Health 2007;61:39
Copyright © 2007 by the BMJ Publishing Group Ltd.

SPEAKER'S CORNER

Patient centredness

Peter G Davies

Correspondence to:
Correspondence to:
Peter G Davies
Keighley Road Surgery, Illingworth, Halifax HX2 9LL, UK;npgdavies@blueyonder.co.uk

The first 150 words of the full text of this article appear below.

Patient centredness is one of the current buzz phrases in the British National Health Service. At its best, the term expresses a great aspiration, a wish for health professionals to engage with patients as equal partners at a deep level that includes understanding both their illness and what it will mean for patients in their life context.1 However, there are difficulties with the concept, both at the level of its definition and in its implementation.2,3

At its worst, it is simply a buzz phrase, which sounds good and allows managers and politicians to seem to be on the patient’s side. In the wider economic sphere, Zuboff and Maxmin4 draw attention to the fact that many organisations that claim to be "customer focused" actually are not. Perhaps patient centredness is the health sector’s equivalent term.

It is not always clear at what level patient centredness should apply. Is it at the . . . [Full text of this article]


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J Epidemiol Community Health 2007 61: 1. [Extract] [Full Text] [PDF]

This article has been cited by other articles:

  • Davies, P. G (2008). Individual doctors do their best not to. BMJ 336: 736-736 [Full Text]  

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